At Freshwater Fishing Zone, we’re as committed to getting your gear to you as we are to helping you land the big one. Whether you’re gearing up for your next fishing adventure or need to make a return, we’ve got you covered with clear policies designed with anglers in mind.
Shipping Information
Order Processing
We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.
Shipping Options
Standard Shipping (Recommended):
- Carrier: DHL or FedEx
- Cost: $12.95 USD
- Delivery Time: 10-15 business days after shipment
- Includes tracking and insurance
Free Shipping:
- Available for orders over $50 USD
- Carrier: EMS
- Delivery Time: 15-25 business days after shipment
International Shipping
We ship worldwide (excluding some Asian regions and remote areas). International customers are responsible for any customs duties, taxes, or fees imposed by their country.
Our Hassle-Free Returns Policy
We stand behind our fishing gear like we stand behind our casts. If you’re not completely satisfied, we’ll make it right.
Return Basics
- Return Window: 15 days from delivery date
- Condition: Items must be unused, in original packaging with all tags and accessories
- Required: Original receipt or order confirmation
Non-Returnable Items
To protect all our fellow anglers, we cannot accept returns on:
- Used fishing line (hygiene and safety concern)
- Opened soft baits (including paddle tail swimbaits and other soft baits)
- Customized rod & reel combos (personalized to your specifications)
- Individual components from opened kits and variety packs
How to Return an Item
Follow these simple steps to return your fishing gear:
- Submit a Return Request within 15 days of delivery by emailing [email protected] with:
- Your order number
- Reason for return
- Product details
Use our template below for easy processing.
- Wait for Approval – Our team will review within 24 hours and send return instructions.
- Package Securely – Use original packaging with all included accessories.
- Ship Your Return using a trackable method to: Freshwater Fishing Zone Returns
1171 Red Hawk Road
Little Falls, US 56345
Return Request Email Template
Subject: Return Request for Order #[Your Order Number]
Dear Freshwater Fishing Zone Team,
I would like to return/exchange the following item(s) from my order #[Your Order Number]:
Product Name: [Product Name]
Quantity: [Number]
Reason for Return: [Reason – e.g., wrong size, defective, etc.]
Please advise next steps for my return/exchange.
Best regards,
[Your Full Name]
[Your Email Address]
[Your Phone Number – optional]
Refund Process
- Timing: 3-5 business days after we receive and inspect your return
- Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
- Shipping Costs: Original shipping fees non-refundable. Return shipping is customer’s responsibility unless item is defective/incorrect
Exchanges
Need a different size or model? Follow the return process above and include a note specifying your preferred replacement. We’ll ship your new item once we process the return (additional charges may apply for price differences).
Damaged or Defective Items
If your fishing gear arrives damaged, contact us immediately at [email protected] with photos. We’ll arrange a free replacement or return.
International Returns
- Return shipping costs are customer’s responsibility
- Mark package as “Returned Goods” to avoid customs charges
- Original shipping fees and import duties/taxes are non-refundable
Need Help?
Our team of fellow anglers is ready to assist with any questions about shipping or returns. Email us at [email protected].
Tight lines and happy fishing!
– The Freshwater Fishing Zone Team